FAQ
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What types of leather bags do you offer?
Marcha US specializes in a curated selection of high-quality leather bags, including versatile options such as the Duffel Gray leather bag. Our products are designed to cater to various needs, ensuring durability and style for any adventure.
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How can I determine the quality of your leather products?
Our leather bags are crafted from premium materials, ensuring longevity and resilience. We prioritize the use of full-grain leather, which is known for its strength and natural appearance. This type of leather retains the original texture and character, making each bag unique.
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What is your return policy for leather bags?
We have a 30-day return policy. To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required. Please contact us to initiate the return process.
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How long does shipping take for your products?
Shipping times vary based on the selected shipping method and destination. For domestic orders, standard shipping typically takes 3-5 business days, while expedited shipping can take 2-3 business days. International shipping times may vary due to customs clearance procedures.
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Do you offer international shipping?
Yes, we offer international shipping. Shipping rates are calculated based on the shipping address, selected carrier, and the weight and dimensions of your order. Please note that delivery times may vary depending on the destination and customs processes.
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What should I do if my leather bag arrives damaged?
We recommend inspecting your order upon reception. If the item is defective, damaged, or incorrect, please contact us immediately. We will evaluate the issue and provide instructions for resolution.
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Can I exchange my leather bag for a different style?
While we do not offer direct exchanges, the fastest way to obtain a different style is to return the item you have and make a separate purchase for the new item once the return is accepted.
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What care is required for maintaining my leather bag?
To maintain the quality of your leather bag, it is advisable to clean it regularly with a soft, dry cloth. Additionally, using a leather conditioner can help preserve its appearance and prevent drying or cracking. Avoid exposing the bag to excessive moisture or direct sunlight for prolonged periods.
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